Lekta

About

Lekta is a technology company providing conversational AI technology for customer success solutions. Advanced intention recognition algorithms place the conversation in the business context and create natural human-like communication. Contrary to the competitive solutions based on decision trees, virtual agents built on Lekta don’t need to follow already written scripts. The NLP engine used by Lekta was built and is developed in-house. The company’s clients include the biggest enterprises in the region: banks and insurance (PKO BP, ING, mBank, CreditAgricole, Warta), media (UPC, Canal+), telecoms (Orange) and more.