Thankful

About

Thankful is an A.I. Agent that deflects 20-50% of your inbound queries — the repetitive tasks — leaving your agents more time to solve difficult and interesting issues. Thankful works directly in your helpdesk and sees tickets as they arrive. Just like your agents, if Thankful knows how to handle a ticket, it begins a conversation where it collects information, looks up customer records, enforces business rules before replying in your brand voice.